Shipping Policy

CULTIVATECO. is pleased to provide 100% Carbon Neutral door-to-door delivery to all customers.

Australia

  • For orders over AUD$100, we are pleased to offer FREE STANDARD DELIVERY.
  • For orders below AUD$100, a flat rate of $9.95 for standard delivery applies.

We endeavour to dispatch orders within one business day of receipt (Monday to Friday, excluding public holidays). At times of high volume orders/sales events, there may be slight delays.

Delivery Lead Time:

  • Metro Areas : 2-3 Business days.
  • Non-Metro Areas: 3-10 Business days.

Delivery of orders to remote areas or high order volumes may take longer than standard delivery lead times.

Information relating to tracking and delivery will be sent to you via email as soon as your goods have been shipped.

International

CULTIVATECO. ships worldwide at a flat rate according to delivery Zones.

Zone 1 – New Zealand
Cost: $14.50
Delivery Lead Time: 10-20 working days

Zone 2 – North America, Western Europe, Asia and the Pacific
Cost: $24.50
Delivery Lead Time: 21-28 working days

Zone 3 – Rest of the world
Cost: $34.50
Delivery Lead Time: 25-30 working days

Information relating to tracking and delivery will be sent to you via email as soon as your goods have been shipped. Every Country has different customs and security regulations which can affect delivery estimates.

International orders can incur taxes and duties as determined by the Customs agency within the destination country. Although this doesn’t always happen, assessment of duties and taxes will be based upon the value of the order and the Tax-free threshold (if applicable) for goods imported into the destination country. Payment of such taxes/duties, which will occasionally be listed as an ‘Additional Postage Fee’, is the responsibility of the recipient. More information can be obtained by contacting your local customs office.

Priority/Urgent Delivery
Should you require an expedited delivery please email us at hello@cultivateco.com.au and we will be pleased to assist you.

COVID Impacts
We are making every effort to keep our shipping information up to date, including countries where delivery has been delayed or suspended, due to the global impacts of COVID19. Most countries are currently experiencing some delays in deliveries due to network load and availability of International Air Freight.