Effective Date: 01, November 2020
The Product is owned and operated by CULTIVATECO. (ACN 638894845)
We are committed to the protection of Your privacy while You use the Product.
“Company IP” includes, but is not limited to, the contents, layout, design, colours, appearance, graphics and imagery of the Website, Content and Materials as well as all copyrights, trademarks, trade secrets, patents and other intellectual property contained in the Product, Content and Materials.
“Content” means any content, writing, images, audiovisual content or other information published on the Product.
“Goods” means any or all goods provided by or on the Product.
“Items” means any and all of the Product, Goods, Content and Materials collectively.
“Materials” means any materials, information or documentation that We may provide to You in connection with Your use of the Goods or Product, including documentation, data, information developed by Us or owned by Us, and other materials which may assist in Your use of the Goods or Product.
“Parties” means collectively both You, the user of the Product, and Us, the owner of the Product).
“Personal Information” means information that we obtain from You in connection with Your use of the Product.
“Product” means the Website including all pages, sub-pages, blogs, forums, other connected pages and all other connected internet content whatsoever, the home page or main page of which is located at https://www.cultivateco.com.au.
“Third Party Links” means links or references to websites other than the Website, to content other than the Content or to materials other than the Materials, none of which are controlled by Us.
“Third Party Service Provider” means a third party, separate from Us or Our company but which provides services that assist Us in serving You. This may include, but is not restricted to, web hosting, IT services, security services, payment processing, deliveries, customer service, order fulfilment or other services.
“Us”, “We”, “Our”, “the Company” or the “Owner” refers to CULTIVATECO and also includes any employees, affiliates, agents or other representatives of CULTIVATECO.
“You” or “Your” refers to the user of the Product.
“Your Content” means any Content posted to or added to the Website, Content or Materials by You or by somebody authorised by You or doing so on Your behalf.
A. Words referring to one gender include every other gender.
B. Words referring to a singular number include the plural, and words referring to a plural include the singular.
C. Words referring to a person or persons include companies, firms, corporations, organisations and vice versa.
F. Any obligation on a Party not to do something includes an obligation not to allow that thing to be done.
3. Type of information and how it is collected
A. When You use the Product, We may collect information from You through automatic tracking systems (such as information about your browsing preferences).
B. In addition, We may collect information that You volunteer to Us (such as information that You provide during a sign up process or at other times while using the Product).
C. In order to access some specific features of the Product, You are required to provide some Personal Information. During this process, We collect some of Your Personal Information, in the following manner:
a. We will not collect information that identifies You personally, except when You specifically volunteer that information to Us when using specific Product features. These specific Product features might include, but are not limited to:
- Making purchases.
- Receiving notifications by text message or email about events and promotions;
- Receiving general emails from Us.
- Commenting on Our content such as blogs, articles, photographs or videos, or participating in Our forums, bulletin boards, chat rooms or other similar features.
- Participating in competitions, surveys.
b. In addition to any Personal Information that You are required to provide in order to access these additional Product features, in some cases You may be required to provide more specific information. For example, in order to make purchases, You may need to provide credit card information, billing information and postal addresses.
D. In addition to collecting the Personal Information as already described in this clause, we may also collect the following Personal Information:
- Hobbies, skin-type, product preferences.
Cookies are small files stored on Your computer or mobile device which collect information about Your browsing behaviour.
5. How your information is stored
A. Please note that no systems involving the transmission of information via the internet, or the electronic storage of data, are completely secure. However, we take the protection and storage of Your Personal Information very seriously.
B. We take all reasonable steps to protect Your Personal Information. We use appropriate physical, digital, managerial and security systems to store Your Personal Information and to protect it against unauthorised access, destruction or disclosure.
6. Third Parties
A. We may provide some of Your Personal Information from time to time to Third Party Service Providers so that they can help us to serve You via the Product. In particular, We may use Third Party Service Providers to assist with information storage (such as cloud storage).
B. We may provide some of Your Personal Information to Third Party Service Providers for the purpose of analysing data or tracking usage. For example, We may use these services to find out where page requests come from, dates and times of page requests, details of any website that referred You to the Product and other details about Your usage of the Product. This information enables Us to understand patterns of usage of the Product, and to improve the Product.
C. We may use Third Party Service Providers to host the Product. If this occurs, that Third Party Service Provider is likely to have access to some of Your Personal Information.
D. We may use Third Party Service Providers to fulfil orders in relation to the Product.
F. Your Personal Information will not be sold to other third parties.
7. Related Entities
A. We may share Your Personal Information, including Personal Information that identifies You personally, with any of Our parent companies, subsidiary companies, affiliates or other trusted related entities.
8. Combining Information
We may combine, link or aggregate some of Your information in order to obtain a better understanding of Your requirements. This may enable Us to better design the Product and may also assist with Our business or administration requirements.
9. How your information is used
A. We use Your Personal Information to help us improve your experience with Our Product. We may use Your Personal Information for purposes including but not limited to:
- Order fulfilment;
- roviding customer service to You;
- marketing and advertising to You including both direct and indirect marketing and advertising and including marketing and advertising about products that may interest You based on Your personal preferences or demographics;
- advising You about updates to the Product or related Items;
- market research and product development.
10. Merger, restructure or sale of our business
A. Part or all of Our business may be merged, restructured or sold including but not limited to through an ordinary sale of business or of shares, a corporate reorganisation, a change in control, bankruptcy or insolvency proceedings.
B. In the event of such a merger, restructure or sale (as described in 10(a)), We may transfer Your Personal Information, including personally identifiable information, as part of that merger, restructure or sale.
11. Information you release
You acknowledge and agree that if You publish or submit Personal Information in publicly accessible sections of the Product (such as forums, bulletin boards, chat rooms, or other similar sections), then You are solely responsible for the release of that Personal Information and We are not liable or responsible in relation to the release of that Personal Information.
12. Email opt in/out
13. Accessing, updating, correcting and deleting your personal information
A. You have the right to request access to any of Your Personal Information which We are holding.
B. You have the right to request that any of Your Personal Information which We are holding be updated, corrected or deleted.
14. Disclaimer regarding security
15. Change to this policy
A. We take customer satisfaction very seriously. If You have a complaint in relation to Our handling of Your Personal Information, We will endeavour to handle it promptly and fairly. For Your information, an overview of Our complaints handling procedure is as follows:
- Complaints are reviewed within 7 days. After that period, we may contact you to request further information. If we accept fault, then we will propose a resolution. In any case, we aim to provide a response within 21 days.
- If You are not satisfied with Our response to Your complaint, You may refer your complaint to the relevant external dispute resolution organisation in Your area.